Return Policy

Last updated: September 2026

1. All Sales Are Final

All purchases on Revesty are considered final. Returns are only accepted under the specific conditions outlined in this policy.

2. Cancelling an Order

You can cancel your order from "My Orders" as long as the seller has not yet created the shipping label. When you cancel, you receive a full refund to your original payment method, which usually appears within 5–10 business days. Once the seller creates the shipping label, the order can no longer be cancelled.

3. Eligible Returns

A return may be approved only if:

• The item received is significantly different from the listing description or photos
• The item arrives damaged and the damage was not disclosed
• The wrong item was sent
• The item is not authentic

4. Non-Eligible Returns

Returns will not be accepted for:

• Fit or size issues
• Change of mind
• Minor wear consistent with the described condition
• Items that have been worn, washed, or altered after delivery

5. Claim Window — 48 Hours

You have 48 hours from delivery to report any issue. Delivery is confirmed by USPS tracking or when you tap "I received it" in "My Orders". After this period, the transaction is considered completed, the payment is released to the seller, and no claims will be accepted.

6. How to Report a Problem — Photos Required

To report a problem, go to "My Orders" and tap "Report a problem" within 48 hours of delivery. An email to support@revesty.app will open with your order number: describe the issue and attach clear photos of the item exactly as you received it (including tags and the damage or difference). Photos are the main evidence used to resolve the claim. Without photos, Revesty cannot process any return request.

7. Return Process

When you report a problem, the seller's payment is frozen while Revesty reviews your claim, usually within 2 business days. If it is approved:

• You will receive a prepaid USPS return label by email. Returns are free for you.
• You must ship the item within 5 business days of receiving the label, in the same condition you received it.
• Once USPS tracking confirms the item was delivered back to the seller, your refund is issued.
• If you do not ship the item within that time, the claim is closed without a refund.

8. Refunds

For approved returns and cancellations, the refund is complete: item price, shipping, service fee, and taxes. It is issued to your original payment method and usually appears within 5–10 business days, depending on your bank. If your claim is not approved, we will explain the reason by email and the sale will be considered completed.

9. Why This Policy?

This policy exists to protect both parties. The seller is protected against buyers who use the item and then return it. The buyer is protected against sellers who send damaged or misdescribed items. Photos upon receipt are the key evidence to resolve any dispute fairly.

10. Abuse & Fraud

Revesty reserves the right to suspend accounts engaging in abusive, fraudulent, or manipulative behavior. This includes buyers who submit false photos, return a different item than the one received, or abuse the claims system, and sellers who send items different from what was listed.